Alfa Mobility

Privacy Notice

Protecting your privacy.

Privacy Notice

At Alfa, our obligation is to keep your personal information confidential and protected, and we highly appreciate the trust and confidence you give us.

We will keep your personal information on file only as long as it is necessary to fulfill legal and contractual obligations. Our employees are all subject to our code of conduct and corporate policies, and furthermore subject to recurring training, by which they are required to maintain the confidentiality, integrity and availability of customer information. Access to your personal information by our employees is limited and given only in order to provide the best service possible.

A close up of a person's hands typing on a computer at a desk with a pair of glasses laying on the desk.

This notice explains our practices with regard to your personal information.

This notice explains our practices with regard to the European Union’s General Data Protection Regulation (GDPR) principles and describes how Alfa processes your personal information.

General information

Alfa Mobility (Alfa) is the Data Controller when you as an individual buy our services and trust us your privacy information to process on your behalf while delivering services.

Alfa is the Data Processor in those cases when your employer hires Alfa to deliver agreed services. In those cases, your employer acts as the Data Controller and shall inform you more about the processing activities (including Privacy Policy) that take place during delivered services and risks related to them. As Data Processor Alfa processes your personal information only according to the instructions received from your employer to fulfil contractual obligations.

If you have any questions, concerns, or comments about our Privacy Notice or how we use your information, you may contact us using the information below: dpoteam@alfamoving.com

Choice and consent

By becoming a customer, you give your explicit consent with respect to the collection, use, and disclosure of your personal information as described in this Privacy Notice. Explicit consent here means you were clearly presented with an option to agree or disagree with the collection, use, or disclosure of your personal information.

Categories of Personal Data

Alfa processes such personal information as name, email, personal ID-number, bank account information, passport copy and other details or documentation that are required to deliver relevant services. Regulatory and legislative requirements extend or limit the amount of information that Alfa may need to process. We may process also sensitive information if it is required to comply with applicable law.

Categories of Data Subjects

You as customer, your family members and other contact persons provided by you.

The purpose of the processing

Alfa collects and processes appropriate information only to the extent that is needed to fulfil contractual and legal obligations.

The legal basis for processing

Legal basis for collecting and processing your personal information are:

  1. your consent for the purposes listed in this Privacy Notice;
  2. it is necessary for carrying out contractual obligations and exercising specific rights;
  3. Alfa may be required to comply with certain legal or governmental obligations.

Collection

We shall obtain and process personal data fairly and in accordance with statutory and other legal obligations. We collect personal information for the sole purposes to accommodate customers before, during and after their assignment has been carried out.

Cookies

A ‘cookie’ is a small text file that your device is asked to save when you visit a particular website.

On our website www.alfamoving.com, Alfa uses strictly necessary cookies which ensure technical security and functionality of the website. No cookies are involved when a visitor opens the our website. Nor are cookies used to collect or analyse your personal information. No cookies are shared with third parties.

Use, retention, and disposal

We limit the use of personal information to the sole purpose of executing your assignment and for which you have given your implicit consent.

We retain personal information for only as long as necessary to fulfil the stated purposes or as required by law or regulations and thereafter appropriately dispose of such information. For example, we will retain your personal information as long as you are a customer and therefore subject of an Alfa assignment.

Categories of recipients

We will only share your personal information with those third parties that are necessary for delivering of services. For example, suppliers of services, suppliers of IT-services, Tax, Customs and other relevant authorities, banks, etc. We will never sell your personal information to third parties.

We ensure that everyone processing personal information understands that they are contractually responsible for following good data protection practice aligned with internal procedures and legal requirements.

We collect, process and transfer personal information about customer through digital and paper-based data processing systems. We have established routine processing functions. We ensure that all processing and transfers of personal information are subject to reasonable confidentiality and privacy safeguards.

Transfer to third parties

In those cases when we help you relocate to countries outside of the EU/EEA when we need to cooperate and share your personal information with our suppliers in those specific countries, it is done in accordance with this policy and with the applicable law. Alfa uses Standard Contractual Clauses (SCC) undertaken by the EU Commission for doing a secure transfer of your personal information to a third party outside of the EU/EEA.

Security for privacy

We protect personal data against unauthorized access (both physical and logical) aligned with our internal information security policy and procedures. Our Information Security Management System is certified against ISO/IEC 27001 by an accredited independent certification body. We shall take appropriate security measures against unauthorised access to, or alteration, disclosure or destruction of personal data and against its accidental loss or destruction. Personal data will only be accessible to authorised and trained staff.

To make sure you share your personal information in a secure way we encourage you to consider using the available technological solutions (platforms and systems) that Alfa provides you with. If you encounter difficulties in being able to do that let your assignment coordinator at Alfa know about it.

Quality

We maintain accurate, complete, and relevant personal information as reasonable as possible and only for the purposes identified in this notice. You may reasonably access and update your personal information by contacting Alfa.

Contact details: dpoteam@alfamoving.com

We retrieve your personal data from our business systems and corresponding e-mails. Please note that we have shared responsibility with regard to the accuracy of your personal information. Please let us know of any changes to your personal information.

Monitoring and enforcement

We monitor compliance with our privacy policies and procedures and have procedures to address privacy related complaints and disputes. All Alfa staff is aware that a breach of the rules and procedures identified in this policy may lead to disciplinary action being taken against them. If you believe that your personal information is not handled in accordance with the applicable law or our Privacy Notice, you may submit a complaint to Alfa’s DPO Team who will investigate the complaint.

You may also submit a complaint directly to the data protection authority where Alfa has offices in the Nordics.